topic Re: Getting back old number in Get Support

Getting back old number

MattyMor10 — Tue, 12 Mar 2024 00:22:32 GMT

Want to port a number but it says not available. I was will TELUS and cancelled the number in December. I now have a number with you people but would like my old number if possible. I called the old number today and it says um1 the number you have dialed is not in service. Is there anyway for you to assign me that number

Re: Getting back old number

Handy1 — Tue, 12 Mar 2024 00:24:42 GMT

@MattyMor10 Be best to contact Telus and try to get the number on a cheap plan . Then port it over to PM in your account profile page

Re: Getting back old number

HALIMACS — Tue, 12 Mar 2024 00:24:58 GMT

Not likely at all, @MattyMor10

Whereas it was with TELUS, there's a minute chance the customer support agents can work something out, but that's really going to be a rare thing.

Give it a shot, though.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Getting back old number

BKNS27 — Tue, 12 Mar 2024 00:58:58 GMT

@MattyMor10

Once you cancelled your number, the number will be returned to the carrier when you initially got the number from. Your old number will be on hold for 90 days before it is available for anyone who wants it from that carrier.

If you don’t remember which carrier you got the number from. Check you number here:

https://www.carrierlookup.com/