topic Re: Missed adding referral code in Get Support

Missed adding referral code

VDWSL214 — Tue, 12 Mar 2024 06:29:17 GMT

Hi my friend referred me to Public mobile during the promo I missed the box to add it. I am currently waiting for my SIM card to arrive. I cannot access my account. How can I add the referral code?

Re: Missed adding referral code

Handy1 — Tue, 12 Mar 2024 00:51:01 GMT

@VDWSL214 Contact support and ask them to apply it for you

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missed adding referral code

OlivierR — Tue, 12 Mar 2024 00:52:19 GMT

You can ask customer support to add it To join them you can create a ticket by asking the chat bot just say "create ticket" then answer the following question and it will create one for here here's the chat bot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=fr

Re: Missed adding referral code

fixin — Tue, 12 Mar 2024 01:01:45 GMT

@VDWSL214 - Contact CS_Agent to get the referral code inputed. Make sure to have

Your friends Referral code
Possibly your account number / phone number / 4 digit PIN or the last 4 digits of the Payment Type on file.

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Missed adding referral code

BKNS27 — Tue, 12 Mar 2024 01:12:02 GMT

@VDWSL214

You enter the referral code when you activate the SIM card in the payment section on the PM app but since you don’t have the 12 digit SIM card number. You didn’t activate the SIM yet.

So wait until you get the SIM first then start the activation on the app.