topic Re: New Activation in Get Support

New Activation

Mutey — Tue, 12 Mar 2024 00:09:11 GMT

Hi,

If I decide to leave PM and come back a few months later, will I be consider "new activation"?

I don't get why as an existing PM subsciber I will pay more for less and a new activation pays less for more. It just doesn't make sense. I am loyal to PM. But I also would like to get good value for money.

Re: New Activation

Handy1 — Tue, 12 Mar 2024 00:10:46 GMT

@Mutey Yes if you port out of PM and come back and create a new account with new email and new sim . You will be a new activation

Re: New Activation

HALIMACS — Tue, 12 Mar 2024 00:19:19 GMT

That's correct @Mutey

Before you do that, however, be sure to reach out to the customer support agents and request whichever plan you may be seeing that is for new activations only.

Tell them that you would like that option.

See what they offer.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.