topic Re: Failed activation in Get Support

Failed activation

KyleHoney — Tue, 12 Mar 2024 06:38:51 GMT

Tried switching from Koodo to PM. Never got a text from Koodo about switching my number to PM. PM said it failed to activate and it wont let me log into my account to cancel the service. The app just logs me in to the screen that says it failed over and over. I cant get by it. My koodo sim still works but I dont want to pay for 2 phone plans.

Re: Failed activation

Dunkman — Mon, 11 Mar 2024 22:59:31 GMT

@KyleHoney

Were you charged by Public mobile? Did you activate eSIM or physical SIM card?

Maybe try to login via the website. On a computer if possible.

Re: Failed activation

KyleHoney — Mon, 11 Mar 2024 23:08:29 GMT

I got a new sim in the mail today. Ive tried to log into the browser and it just takes me to the same screen “ failed to activate subscription “

Re: Failed activation

softech — Mon, 11 Mar 2024 23:11:05 GMT

@KyleHoney and you tried using the Public Mobile app as well?? If not, please download the app and try

if that does not help, support would be able to complete the rest of the step. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Failed activation

KyleHoney — Mon, 11 Mar 2024 23:14:23 GMT

It doesnt matter if i use the app, the web browser, my wifes phone. The minute i try logging in using my email and password( then sending myself a bunch of email confirmation codes) when it finally logs in it takes me to the same screen saying my account failed to activate, contact support. When i click contact support it takes me to an auto promt asking me to log into my account. Rinse and repeat.

Re: Failed activation

BilltyLam — Tue, 12 Mar 2024 00:14:52 GMT

It may because the cell number issue, I have the same issue from the beginning, and I find out is the cell number still hold for someone, just ask Public mobile provide a new # to you.
Try call the # if aome one ask it, means the # is not able to use.

Re: Failed activation

KyleHoney — Tue, 12 Mar 2024 00:23:46 GMT

I was able to get someone to activate the account for me. All seems well now. Thank you for the info.

Re: Failed activation

computergeek541 — Tue, 12 Mar 2024 06:33:47 GMT

self solution removed