topic Re: Cancel subscription in Get Support

Cancel subscription

gio_lema — Mon, 11 Mar 2024 22:58:16 GMT

Hi, Yesterday I opened a new subscription, when I couldn’t get access to my account. I need the new subscription cancelled.

Re: Cancel subscription

softech — Mon, 11 Mar 2024 23:02:13 GMT

@gio_lema you shouldn't need to open a new account just because you cannot login the old one. Not sure if support can do anything, but check with them

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cancel subscription

hairbag1 — Mon, 11 Mar 2024 23:02:33 GMT

@gio_lema

how far did you get in the activation process ? Did you pay $$ yet ? Did you have access with your Eversafe credentials ?

Re: Cancel subscription

gio_lema — Mon, 11 Mar 2024 23:15:42 GMT

I did pay$$

Cancel subscription

gio_lema — Tue, 12 Mar 2024 20:45:42 GMT

Hi, On Sunday I was having trouble logging into my account. I then proceeded to open a new subscription by mistake. I need the new subscription cancelled.

Re: Cancel subscription

BKNS27 — Tue, 12 Mar 2024 20:49:04 GMT

@gio_lema

Did you post the same question yesterday?

Just Submit a Ticket on Chatbot as note by others yesterday.