topic Re: Double charged in Get Support

Double charged

pmuser8 — Mon, 11 Mar 2024 22:24:45 GMT

Hello,

I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment.

Not sure if this is a Public Mobile issue or would this be more of my bank's, TD, issue.

Please advise.

Thank you.

Re: Double charged

Brianna182 — Mon, 11 Mar 2024 22:27:17 GMT

Your bank will ask you to contact PM before they do anything. Contact customer service and send them a copy of the statement showing double charge. If they refuse to reverse it you can contact your bank

Re: Double charged

computergeek541 — Mon, 11 Mar 2024 22:27:41 GMT

@pmuser8 wrote:
I just looked at my bank statement and noticed that I was double charged my bill for February (billed twice on the same day). However, I checked my payment history and everything looks fine - one payment.
Not sure if this is a Public Mobile issue or would this be more of my bank's, TD, issue.

I'm a TD customer and there are times when the same transaction will be under both pending and posted. Please check if that is the case.

Re: Double charged

pmuser8 — Mon, 11 Mar 2024 22:35:09 GMT

yes, it is in posted already.

Re: Double charged

pmuser8 — Mon, 11 Mar 2024 22:35:51 GMT

thank you, i'll submit a ticket