topic Account Problem due to Email Error in Get Support

Account Problem due to Email Error

Mark_Dx — Mon, 11 Mar 2024 22:10:31 GMT

The account for my Public Mobile number was created with a spelling mistake in my email address. This prevents any form of Login although my credit card payments are made and my phone works.

I created this new account but cannot associate my cell phone number with it. What can be doe to fix my account?

Re: Account Problem due to Email Error

HALIMACS — Mon, 11 Mar 2024 22:53:03 GMT

@Mark_Dx

If you CANNOT access self-serve to update the e-mail address, reach out to customer support and ask them to update the correction for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account Problem due to Email Error

Mark_Dx — Mon, 11 Mar 2024 23:13:23 GMT

Thanks

I am finding my way around here and appreciate the links.