topic Re: Security code in Get Support

Security code

Lisette05 — Mon, 11 Mar 2024 21:59:26 GMT

Why am I not receiving my security code via text message when adding my mobile number to my amazon account to secure this account?

Re: Security code

softech — Mon, 11 Mar 2024 22:01:24 GMT

@Lisette05

First, did you just port in your number??

And do you receive any incoming calls and regular SMS (P2P) from friends? If so, it is good, at least the porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, financial institutions (banks) or government agencies (e.g, CRA) put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day after porting but it could take as many as 7 days for all the 2FA/A2P text to come.

Re: Security code

Handy1 — Mon, 11 Mar 2024 22:02:34 GMT

@Lisette05 If you just ported into PM and it hand t been a week yet already . It should start to work after one week it takes this time for other institutions to realize you legitimately changed carrier to protect against SIM card fraud