topic Re: Deleted ESIM email in Get Support

Deleted ESIM email

Hmclark12 — Mon, 11 Mar 2024 19:01:15 GMT

Hi,

i foolishly deleted my ESIM welcome email (from the trash too!) how can I get another email sent as I realize I must have missed my QR code

Re: Deleted ESIM email

Brianna182 — Mon, 11 Mar 2024 19:06:31 GMT

Oh no! That's such an annoying mistake, I've been there with emails too. If you can't recover the email I think you'll have to open a ticket through the chatbot here for customer service to resend it. It could take a day or so for them to get to your ticket unfortunately

Re: Deleted ESIM email

BKNS27 — Mon, 11 Mar 2024 19:14:52 GMT

@Hmclark12

If your eSIM is activated on your phone. You just need the eSIM number on your account.

If it is an iPhone, you can retrieve the deleted email.

If that fails, just click on Chatbot and type in Submit a Ticket to contact an agent.

Re: Deleted ESIM email

Hmclark12 — Mon, 11 Mar 2024 20:20:18 GMT

Thanks so much!!
Ended up figuring it out… had my SIM card in too and the profile for the eSIM was already activated but wasn’t turned on under cellular.