topic Updating Payment Method in Get Support

Updating Payment Method

LLbean — Mon, 11 Mar 2024 18:11:53 GMT

Hello, is anyone having an issue adding a new credit card to your account? If so how was it resolved?

Re: Updating Payment Method

hTideGnow — Mon, 11 Mar 2024 18:13:51 GMT

hi @LLbeancommon issue these days

if you cannot wait, buy a voucher from Shoppers drug Mart and load it using *611

if you can wait, wait an hour and try again

Last, have support agent to help, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Updating Payment Method

Dunkman — Mon, 11 Mar 2024 18:25:24 GMT

@LLbean

Known issue with updating your credit card. If you try too many times, you will be locked out for 24 hours.

Here is some additional troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Next time you try, maybe try to clear cache first, incognito mode or a different web browser. Or even a different device. Make sure postal code of credit card matches the area code of the phone number.

Re: Updating Payment Method

Johnbecky — Tue, 12 Mar 2024 19:43:58 GMT

I have not had phone or texting service for over a week as I am trying to add a new credit card to my account and cannot, so they simply deactivated my account. I am beyond frustrated.