topic Re: Sim card for new subsription in Get Support

Sim card for new subsription

Ant509 — Tue, 12 Mar 2024 07:07:21 GMT

I just signed up today and requested the sim card be mailed to me. I am wondering how can I change that so I can pick it up when I drive into town instead of waiting for 9 days to activate my phone. The sim card was free through snail mail just wondering if it would be a cost to pick it up and how to go about it (what would the Telus etc retailer require to know that the sim card would be for my phone).

Re: Sim card for new subsription

hTideGnow — Mon, 11 Mar 2024 17:43:22 GMT

HI @Ant509

you can try to check with agent. submit ticket quick and hopefully not too late

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card for new subsription

Ant509 — Mon, 11 Mar 2024 17:46:13 GMT

Thank you I will try that suggestion. I appreciate your time.

Re: Sim card for new subsription

hairbag1 — Mon, 11 Mar 2024 17:51:22 GMT

@Ant509

Just be aware that many people who've requested the PM sim, report it took 3 weeks for delivery... consider just buying a new sim locally, if you can. Then message Customer Support to request credit for the cost of your new sim. When the original sim shows up..save it and gift it to a friend or family member who wants PM service too.

Re: Sim card for new subsription

Ant509 — Mon, 11 Mar 2024 17:58:46 GMT

Thank you, I had envisioned 3-5 days but I can walk into town and get it faster so I will take your suggestion to heart.