topic Re: Wrong Plan in Get Support

Wrong Plan

hzgman — Mon, 11 Mar 2024 17:16:47 GMT

I just joined Public Mobile and subscripted the following plan during the March 4th promotion: 50 GB within Canada and US Data at 5G Speed, with Canada and US-wide minutes and messaging. However, after I received the SIM card and started activation, I found the plan in my account had been changed to Canada-only data and minutes. How could I fix this problem? Thank you.

Re: Wrong Plan

hTideGnow — Mon, 11 Mar 2024 17:18:06 GMT

HI @hzgman

I think it is the correct plan with Canada-US data but the plan details just missed the word. someone brought that up.

But don't assume, have support agent to confirm.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong Plan

hzgman — Mon, 11 Mar 2024 17:19:23 GMT

Thank you