topic Re: Payment issues in Get Support

Payment issues

gio_lema — Mon, 11 Mar 2024 17:08:49 GMT

Hi, I’m trying to make a payment on my account. The pay now button is not working! Please help me.

Re: Payment issues

Handy1 — Mon, 11 Mar 2024 17:10:59 GMT

@gio_lema You might have to wait full 24 hours before trying again . And do so incognito /private mode . Can also try the app instead of website . But if in a hurry you can buy payment vouchers from 7-11 shell gas , shoppers or for a fee recharge.com and load them *611 to resume services right away . If still no luck

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment issues

gio_lema — Mon, 11 Mar 2024 22:20:20 GMT

Hi, thanks for the help. I now have access to my account. However, I do need help to cancel a new subscription I purchased yesterday. I opened it in error! The new subscription is for the 4G 20gb data for $29/month.