topic Re: Unable to log in to self serve in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-in-to-self-serve/m-p/1160068#M808371 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/376315">@overhead610</a>&nbsp;</P><P>Self service is down for maintenance. Try tomorrow morning.</P> Mon, 11 Mar 2024 04:58:20 GMT Hollister 2024-03-11T04:58:20Z Unable to log in to self serve https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-in-to-self-serve/m-p/1160063#M808367 <P>Hello I'm trying to log in to my account to check my data usage both on the app and on the public mobile self serve website. When I log in on the self serve website I get a black screen with the message in top left corner "forbidden A1". Does anyone know what this means and if it's in the process of being fixed? Am I the only one experiencing this issue, I'm using an android S21 plus phone. Any help would be greatly appreciated, thank you</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20240311_004629_Samsung Internet.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/115553iD24B1DE920E847EA/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20240311_004629_Samsung Internet.jpg" alt="Screenshot_20240311_004629_Samsung Internet.jpg" /></span></P><P> </P> Mon, 11 Mar 2024 04:52:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-in-to-self-serve/m-p/1160063#M808367 overhead610 2024-03-11T04:52:16Z Re: Unable to log in to self serve https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-in-to-self-serve/m-p/1160067#M808370 <P>I do get that message sometimes too. I usually refresh my screen and wait a few minutes and try again and then it works.&nbsp;</P><P>If you have tried and it still doesn't work try to open a ticket here.</P><P><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P> Mon, 11 Mar 2024 04:58:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-in-to-self-serve/m-p/1160067#M808370 Sansan 2024-03-11T04:58:06Z Re: Unable to log in to self serve https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-in-to-self-serve/m-p/1160068#M808371 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/376315">@overhead610</a>&nbsp;</P><P>Self service is down for maintenance. Try tomorrow morning.</P> Mon, 11 Mar 2024 04:58:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-log-in-to-self-serve/m-p/1160068#M808371 Hollister 2024-03-11T04:58:20Z