topic Re: Switched to 5G in Get Support

Switched to 5G

Colin11 — Mon, 11 Mar 2024 03:30:54 GMT

I recently upgraded to 5G and 50Gb data effective March 10. I’m seeing the 50Gb data but still showing 3G speed. Why am I not getting 5G?

Re: Switched to 5G

computergeek541 — Mon, 11 Mar 2024 03:31:57 GMT

@Colin11 wrote:
I recently upgraded to 5G and 50Gb data effective March 10. I’m seeing the 50Gb data but still showing 3G speed. Why am I not getting 5G?

What types of speeds are you getting? There is no longer a delay in getting the new speed implemented. It's immediate.

Re: Switched to 5G

softech — Mon, 11 Mar 2024 03:32:49 GMT

@Colin11

what phone do you have?

and check your Network mode, make sure it is not at 3G, choose 4G or 5G or Automatic

and you can also try Reset All Networks or Reset Network Settings on your phone

5G Compatibility

Colin11 — Mon, 11 Mar 2024 03:44:06 GMT

Recently upgraded to 5G effective March 10. Although I’m seeing the extra data component, I’m still seeing 3G on my phone. In checking through Public Mobile customer support and asking the question, the answer is to check if my phone has 5G capability and that 5G is available in my area. I have an iPhone 11 and live in Sydney NS. How would I know if my phone is 5G compatible and if the service is available in my area? I assumed the 5G service is available in my area.

Re: Switched to 5G

DennyCrane — Mon, 11 Mar 2024 04:34:40 GMT

The iPhone 11 is not a 5G capable device, but you can still get near 5G speeds with a 4G phone. If you're only getting 3G speed, it may be because you have your phone set to 3G. Check your device settings.

Re: 5G Compatibility

BKNS27 — Mon, 11 Mar 2024 06:28:07 GMT

@Colin11

Manually switch to 4G/LTE because the iPhone 11 is not 5G compatible.

https://m.gsmarena.com/apple_iphone_11-9848.php

Go to Settings>Cellular>Cellular Data Options>Voice & Data>click on LTE.