topic Retry number transfer in Get Support

Retry number transfer

ZaneZ — Mon, 11 Mar 2024 03:21:52 GMT

Hi I recently tried a number transfer and after a bit of troubleshooting I realized that I had premium sms messaging turned off when I replied to the text from my old provider. It has been much longer than 90 minutes since then. How can I retry the number transfer?

Re: Retry number transfer

Hollister — Mon, 11 Mar 2024 03:23:35 GMT

@ZaneZ

Check your messages I will pm you number.

Re: Retry number transfer

ZaneZ — Mon, 11 Mar 2024 03:32:04 GMT

Hey I tried that and they said that they can't find that number...I am transferring from Rogers if that helps.

Re: Retry number transfer

softech — Mon, 11 Mar 2024 03:34:11 GMT

HI @ZaneZ

if you called porting team and the system cannot find your number, usually it means the port was completed

But you sure you didn't reply YES to the text from Rogers?

and can you make outgoing calls using PM sim?

Re: Retry number transfer

computergeek541 — Mon, 11 Mar 2024 03:34:45 GMT

@ZaneZ wrote:
Hi I recently tried a number transfer and after a bit of troubleshooting I realized that I had premium sms messaging turned off when I replied to the text from my old provider. It has been much longer than 90 minutes since then. How can I retry the number transfer?

Please open a ticket to contact a Public Mobile customer support agent. That can be done thorugh the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html or through the support section of the Public Mobile app.

Re: Retry number transfer

ZaneZ — Mon, 11 Mar 2024 03:40:32 GMT

I'm positive yes. It says Premium SMS failed under my YES reply. I can make calls and use data with PM but incoming calls go straight to voice-mail. Texts don't work either. Only on wifi. I'm pretty sure that the transfer didn't go through.

Re: Retry number transfer

Phil_Adelphus — Mon, 11 Mar 2024 09:54:33 GMT

@ZaneZ Have you tried rebooting the phone with the PM sim?

Re: Retry number transfer

ZaneZ — Tue, 12 Mar 2024 02:08:23 GMT

Hey, When I get to this part where it says:

(i) You can find your SIM number (19-digits) on the back of the actual SIM card. If you are using an eSIM, please type N/A.

I am unable to type N/A and I am using an esim. It only allows numbers to be typed. I tried this on my laptop and phone. Any solutions?

Thanks!