topic Re: How to Retry Number Transfer or Just Get a New Number? in Get Support

How to Retry Number Transfer or Just Get a New Number?

Emma222 — Sat, 16 Dec 2023 16:15:38 GMT

I just switched to Public Mobile with an eSim and attempted to transfer my number from my old carrier yesterday but it didn't work and I got the message explaining that it didn't work and someone would call me. The person who called me was unable to help. If I truly did type something in wrong, how can I retry the transfer- I've seen someone say that you can retry 3 times but I can't find where to do this (when I try on the Profile page in My Account it says the number is not eligible for port)? Also, if I am unable to actually transfer the number, how do I go about just getting a new number?

(I'm unable to submit a ticket, just keep getting an error message even after clearing cookies etc.)

Re: How to Retry Number Transfer or Just Get a New Number?

hairbag1 — Sat, 16 Dec 2023 16:18:07 GMT

@Emma222

check the little envelop icon on top right side of page...I sent a number for you to call for help...

Re: How to Retry Number Transfer or Just Get a New Number?

Dunkman — Sat, 16 Dec 2023 16:36:21 GMT

@Emma222

Check if your phone number is eligble for porting:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: How to Retry Number Transfer or Just Get a New Number?

Andy85 — Sat, 16 Dec 2023 16:50:56 GMT

Hi @Emma222,

Sorry to hear that you are having difficulty with the transfer. I'm sure that it will work eventually but you might need some help. I suggest calling the porting team to see if your transfer was stuck throughout the way. I'll send you their phone number via private message. Unfortunately we cannot post phone numbers in the public community. Check your community inbox for more information.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.

Re: How to Retry Number Transfer or Just Get a New Number?

ZaneZ — Mon, 11 Mar 2024 03:17:29 GMT

Hi can you please pm me the # to the porting team? I'm having this same issue. Thanks.

Re: How to Retry Number Transfer or Just Get a New Number?

lucciano321 — Sat, 31 May 2025 23:30:33 GMT

Im having the same problem can you also private message me the number to resolve, I keep getting error when transferring after trying multiple times. I did reinstall the app and did almost everything. And it’s just my phone and I don’t know why. My mom’s and sister’s phone had no problem.

Re: How to Retry Number Transfer or Just Get a New Number?

slusagm — Sat, 31 May 2025 23:45:24 GMT

@lucciano321

Sent. Please check private message