topic Re: Cannot subscribe in Get Support

Cannot subscribe

Boubichaud — Mon, 11 Mar 2024 02:42:39 GMT

For one hour now I’m trying to subscribe. Brand new iPhone, filled in all of the info, even seeing charge on my credit card. It told me that subscription could not be completed and I should contact. When I try to contact through chatbot, it sends me to open a ticket, except I get a 404 to « forbidden A1 » error. What’s going on here ?.?

Re: Cannot subscribe

hTideGnow — Mon, 11 Mar 2024 02:46:43 GMT

hi @Boubichaud

so, you were using the app and got to the last step about activating and fail?

yes, ask agent, but dont use chatbot, please use this link to message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot subscribe

Boubichaud — Mon, 11 Mar 2024 02:51:09 GMT

I did and nothing has happened. No one has reached out.

Re: Cannot subscribe

hTideGnow — Mon, 11 Mar 2024 02:54:48 GMT

HI @Boubichaud

usually is in 2 to 4 hours

but it is in the evening now, they might reply tomorrow morning