topic Re: Failed number transfer in Get Support

Failed number transfer

Cassius — Mon, 11 Mar 2024 02:15:39 GMT

I just switched to pm from freedom and tried to port my number. Now both accounts are active trying to use the same phone number. Freedom is the only one working for talk/text and pm works for data. How do I finish the transfer properly? Freedom said they’re unable to help

Re: Failed number transfer

Hollister — Mon, 11 Mar 2024 02:16:44 GMT

@Cassius

Leave freedom sim in phone to get confirmation text to port out. Did you do that?

Re: Failed number transfer

Sansan — Mon, 11 Mar 2024 02:17:19 GMT

You will need to re-initiate the porting process. I will send you the phone number via private messages. Check your inbox, click your avatar then click messages.

Make sure to leave freedom sim card in phone to get the text to reply.

Re: Failed number transfer

hTideGnow — Mon, 11 Mar 2024 02:22:15 GMT

hi @Cassius

did you reply YES to a text from Freedom and approve the port?

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Failed number transfer

Cassius — Mon, 11 Mar 2024 02:32:11 GMT

I was sure to reply yes during the first port and i didnt see the number from you in my inbox

Re: Failed number transfer

Cassius — Mon, 11 Mar 2024 02:32:38 GMT

That number seems to have only let me review my account and make payments.

Re: Failed number transfer

hTideGnow — Mon, 11 Mar 2024 02:33:29 GMT

HI @Cassius

check inbox again

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

and how long you replied yes? It can be another hour after you reply yes for port to complete. Reboot your phone with the PM sim and test inbound calls

Re: Failed number transfer

Sansan — Mon, 11 Mar 2024 02:45:49 GMT

No it's not