topic Network unavailable in Get Support

Network unavailable

QuinHunt — Tue, 04 Jan 2022 10:04:24 GMT

I can't make or receive phone calls or text messages, it says Mobile network is unavailable, does anyone know how to fix that? Thanks!

Re: Network unavailable

walker1 — Tue, 30 Nov 2021 01:48:09 GMT

@QuinHunt

There maybe an outage in your area right now. There was a report of an outage earlier today in some areas.

Re: Network unavailable

dabr — Tue, 30 Nov 2021 01:51:11 GMT

@QuinHunt wrote:
I can't make or receive phone calls or text messages, it says Mobile network is unavailable, does anyone know how to fix that? Thanks!

@QuinHunt Are you in the Montreal area? Then this was posted earlier by @srlawren about outages there: https://mobilesyrup.com/2021/11/29/koodo-service-outage-montreal/

Re: Network unavailable

JK8 — Tue, 30 Nov 2021 01:51:46 GMT

@QuinHunt

Check for outages.

Re: Network unavailable

Anonymous — Tue, 30 Nov 2021 01:55:03 GMT

@QuinHunt

Check the status of service outages for your services

TELUS Service Status

Re: Network unavailable

walker1 — Tue, 30 Nov 2021 01:57:27 GMT

@QuinHunt

If the outage persists and you need to make phone calls, and have access to wifi you can use a VoIP app like Fongo.

It's free to use and very convenient for times like this ☺️

Re: Network unavailable

pkaraa — Tue, 30 Nov 2021 01:59:02 GMT

Re-seating of the SIM after turning the phone off can be a fix, If the outage is fixed or there is no outage in the area.

Keep checking the outage status here https://www.telus.com/en/qc/outages?INTCMP=VAN_status&linktype=ge-footer

Re: Network unavailable

softech — Tue, 30 Nov 2021 02:09:16 GMT

@QuinHunt

There is also an outage in Montreal area since this morning.

Where are you at?

(sorry, @dabr said already.. )

Re: Network unavailable

walker1 — Tue, 30 Nov 2021 02:26:33 GMT

Probably in the Montreal area, like mentioned earlier.