topic Re: Unable to use data when there is no wifi in Get Support

Unable to use data when there is no wifi

2TV — Sun, 10 Mar 2024 21:29:03 GMT

When I’m away from home wifi, I cannot use google search or other search engines or send email…because I got the message: “no internet connection”. I have a lot of data left. What should I do to be able to communicate without wifi?

Re: Unable to use data when there is no wifi

hTideGnow — Sun, 10 Mar 2024 21:11:12 GMT

HI @2TV

are you new subscriber or here for some time? what phone do you have?

can you try to reboot the phone and test. If still cannot connect data, try click Reset All Networks and test again

Re: Unable to use data when there is no wifi

Hollister — Sun, 10 Mar 2024 21:12:00 GMT

@2TV

Have you tried resetting your network settings and checking your apn settings? Is your data on?

Re: Unable to use data when there is no wifi

2TV — Sun, 10 Mar 2024 21:25:09 GMT

Yes, I just joined PP recently. I have turn on and off my phone many time. How do I “reset the network “?

Re: Unable to use data when there is no wifi

hTideGnow — Sun, 10 Mar 2024 21:27:28 GMT

HI @2TV

what kind of phone you have? tell us before we can help more

Re: Unable to use data when there is no wifi

2TV — Sun, 10 Mar 2024 21:27:59 GMT

Data always on. How do I reset the network settings ?

Re: Unable to use data when there is no wifi

2TV — Sun, 10 Mar 2024 21:30:16 GMT

iPhone 11 Pro Max. Thanks.

Re: Unable to use data when there is no wifi

Phil_Adelphus — Sun, 10 Mar 2024 23:58:24 GMT

How do I “reset the network “?

@2TV Try turning airplane mode on, wait a few minutes, then turn it off. You could reboot the phone also. If that doesn't work, then reset network settings is in Settings > General > Transfer or Reset > Reset > Reset Network Settings. If it still doesn't work then contact customer support using the chat/message icon bottom right of this page. If the chatbot doesn't seem to be working then send a private message using this link and watch for a reply from an agent at the envelope icon top right or tap your avatar for Messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to use data when there is no wifi

2TV — Mon, 11 Mar 2024 00:45:33 GMT

Thanks. Will do.