topic Re: New sim showing temporarily unavailable in Get Support

New sim showing temporarily unavailable

Monteynem — Sun, 10 Mar 2024 23:50:06 GMT

Hi I setup a new account and purchased a new sim. But the status of public mobile is showing (temporarily unavailable). And I cannot call or text

Re: New sim showing temporarily unavailable

Chalupa_Batman — Sun, 10 Mar 2024 23:53:05 GMT

Hello @Monteynem

Have you tried to reboot? Did you register your SIM card in your profile? If so, have you tried the SIM card in a different phone?

Re: New sim showing temporarily unavailable

Handy1 — Sun, 10 Mar 2024 23:54:31 GMT

@Monteynem Did you activate the sim card on the public mobile app ?nit website you need the app to activate

Re: New sim showing temporarily unavailable

Monteynem — Sun, 10 Mar 2024 23:55:38 GMT

Hi. Yes I restarted.. also removed sim.. tried again. Nothing.

I registered it and have a phone # but . It's not working

Re: New sim showing temporarily unavailable

Monteynem — Sun, 10 Mar 2024 23:58:12 GMT

Yes I installed the app and if appeared to work.. the only thing when I tried to login it wanted . Full access to something and would send me a code to the new number but it didn't work.. I can't make or recieve phone calls or texts

Re: New sim showing temporarily unavailable

Chalupa_Batman — Sun, 10 Mar 2024 23:58:49 GMT

If the phone was used with a different carrier before, you may need to do a network reset. Do you know how to do that? If so, just go into network settings and reset then restart phone.

Re: New sim showing temporarily unavailable

Chalupa_Batman — Sun, 10 Mar 2024 23:59:29 GMT

Did you by chance port over another number from another carrier or just pick a number with PM?

Re: New sim showing temporarily unavailable

Handy1 — Sun, 10 Mar 2024 23:59:33 GMT

@Monteynem

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New sim showing temporarily unavailable

Monteynem — Mon, 11 Mar 2024 00:06:49 GMT

Hi. No this is a brand new phone and brand new sim .

Re: New sim showing temporarily unavailable

Chalupa_Batman — Mon, 11 Mar 2024 00:17:11 GMT

I'd still try a network reset and restart your phone. Sometimes it can be a little finicky.

Just to confirm, did you try your SIM card in a different phone?