topic Re: cancelling and refund in Get Support

cancelling and refund

Confuzed — Sun, 10 Mar 2024 21:38:25 GMT

after a day of no sms not being able to text send or receive, and 24hrs no response from an agent

my next step is to switch providers, hoiwever I just renewed for 3 months, will PM refund me?

Re: cancelling and refund

Brianna182 — Sun, 10 Mar 2024 20:03:24 GMT

It's prepaid, so technically they don't have to but if you just signed up they may. If you've already contacted customer service all you can do now is wait, since that's who you need to ask.

Re: cancelling and refund

Confuzed — Sun, 10 Mar 2024 20:05:27 GMT

thank you, I need a working phone for Monday, looks like a new provider is best

Re: cancelling and refund

OlivierR — Sun, 10 Mar 2024 23:47:49 GMT

You can try to contact them by sending a private message

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Re: cancelling and refund

Phil_Adelphus — Sun, 10 Mar 2024 20:21:43 GMT

@Confuzed So you just renewed and therefore I assume you've been on PM for a while and suddenly texting just stopped working? Does everything else work, voice calls (in and out?), data? Iphone or Android?

Re: cancelling and refund

hTideGnow — Sun, 10 Mar 2024 20:21:59 GMT

hi @OlivierR , the porting team number is for port in , not port out

hi @Confuzed you are porting out? you need to submit ticket with PM support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancelling and refund

Confuzed — Sun, 10 Mar 2024 21:59:19 GMT

Phil_Adelphus

yes been on just over a month, recently switched to the 90 day subscription, (text stopped working first day, Friday) Ive tried everything, clear cache, reset network, removed sim, and tried in a different phone,

have two tickets in now for past 24 hrs for an agent, no reply.