topic Re: My phone number in Get Support

My phone number

PikachuThunder — Sun, 10 Mar 2024 18:44:45 GMT

Hi! I need help please! I need to talk to someone please about my phone number but I also need to add a screenshot that has personal information that I don't want everyone else seeing. Who do I contact? Please let me know and thank you in advance!

Re: My phone number

OlivierR — Sun, 10 Mar 2024 18:48:33 GMT

You can start a ticket by talking with the chat bot say "Create ticket" and answer the following questions to create a ticket or send a private message to CS_Agent https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Re: My phone number

TheSterlinger — Sun, 10 Mar 2024 18:50:14 GMT

@PikachuThunder there is no phone number for general communication. All self service.

If you need to 'chat' with someone you have to use the chatbot Orange circle bottom right corner.

Maybe we can help, what would you like to do?

You can take the screenshots and edit prior to posting.

Re: My phone number

Phil_Adelphus — Sun, 10 Mar 2024 18:49:36 GMT

@PikachuThunder Try the chatbot icon bottom right but if that doesn't work then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if you don't see an envelope

Re: My phone number

PikachuThunder — Sun, 10 Mar 2024 18:50:19 GMT

Okay, thank you!

Re: My phone number

PikachuThunder — Sun, 10 Mar 2024 18:50:32 GMT

Okay, thanks!

Re: My phone number

PikachuThunder — Sun, 10 Mar 2024 18:58:18 GMT

Thanks!

Re: My phone number

PikachuThunder — Sun, 10 Mar 2024 18:58:38 GMT

Thank you!