topic Re: Payment failed trying to subscribe in Get Support

Payment failed trying to subscribe

Drewpoc — Sun, 10 Mar 2024 17:48:29 GMT

Afternoon everyone, I’m currently a subscriber and had zero issues creating account. I’m currently having an issue creating account for mother in law. I’ve created accounted, added SIM card and getting fail at payment. I have tried 2 different Visa debit that are used daily to no avail. Even created account twice with 2 different email…no luck

if anyone has assistance it would be greatly appreciated.

Re: Payment failed trying to subscribe

Dunkman — Sun, 10 Mar 2024 17:51:56 GMT

@Drewpoc

Just to be on the safe side, I would check to see whether your Visa debit cards were charged.

If not charged, you can try again. The website is finicky. You can try with a different web browser, clear cache or incognito mode. Or try a different device. Or directly via the PM app.

If you were charged, try to insert PM SIM card to see if service.

Re: Payment failed trying to subscribe

TheSterlinger — Sun, 10 Mar 2024 17:52:39 GMT

Hello @Drewpoc ,

The system seem to be running slow and glitch right now even for me typing this message.

Un-install the app, wait a few minutes and try again. Wait a few minutes.

Don't forget to copy your refer a friend code from your account to hers.

Re: Payment failed trying to subscribe

Drewpoc — Sun, 10 Mar 2024 18:01:51 GMT

Thanks! Will do

Re: Payment failed trying to subscribe

Drewpoc — Fri, 15 Mar 2024 22:13:46 GMT

Update to this situation

still unable to register new account, payment failed every time. Have tried multiple devices and payment methods. What would be the best way to communicate this issue to customer support?