topic Re: Cancelling a subscription before complete activation. in Get Support

Cancelling a subscription before complete activation.

JJfour — Sun, 10 Mar 2024 17:36:03 GMT

I found out I can not transfer my phone number to the new activation so want to cancel it.

I have not received the sim nor completed the activation.

My credit card has been billed but it is pending.

Re: Cancelling a subscription before complete activation.

HALIMACS — Sun, 10 Mar 2024 17:39:07 GMT

@JJfour

You’re 100% certain you cannot transfer the number here?

Re: Cancelling a subscription before complete activation.

Dunkman — Sun, 10 Mar 2024 17:39:26 GMT

@JJfour

Is your phone number incompatible with a switch to Public mobile?

You can check this website:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

In general, since PM is prepaid, there is no refunds. You can try to contact customer service agent to see their response. Submit a ticket via the chatbot or via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Cancelling a subscription before complete activation.

JJfour — Sun, 10 Mar 2024 17:42:56 GMT

Yes apparantly because it is from a public mobile account.

I was informed the only way was to transfer to another provider then transfer back to the new public mobile account

Re: Cancelling a subscription before complete activation.

hairbag1 — Sun, 10 Mar 2024 17:48:39 GMT

@JJfour

you can just upgrade your current PM plan to any available plan. You need a new sim if you want to start a fresh new PM account...and ...as you found out...you can't just transfer that number direct to new account.

Re: Cancelling a subscription before complete activation.

Dunkman — Sun, 10 Mar 2024 17:48:50 GMT

@JJfour wrote:
Yes apparantly because it is from a public mobile account.
I was informed the only way was to transfer to another provider then transfer back to the new public mobile account

@JJfour

Why do you want to transfer from PM account to PM account? Do you want a plan that is only available for new activations?

You can still accomplish that, but it involves transferring your PM account to another service provider. Then you can activate a new PM account and port your old number back to PM.

Re: Cancelling a subscription before complete activation.

JJfour — Sun, 10 Mar 2024 17:52:36 GMT

I read that I could port my number, then found out after starting the process of a subscription that because it was a Public Mobile account with the number that it could not be ported.

I read that some providers where a problem porting but never Public Mobile to Public Mobile.

The only way is to port to another provider then port back to Public Mobile.

I dont know why that process but it will be way to problematic that way.

Re: Cancelling a subscription before complete activation.

hairbag1 — Sun, 10 Mar 2024 17:56:21 GMT

@JJfour wrote:
I read that I could port my number, then found out after starting the process of a subscription that because it was a Public Mobile account with the number that it could not be ported.
I read that some providers where a problem porting but never Public Mobile to Public Mobile.
The only way is to port to another provider then port back to Public Mobile.
I dont know why that process but it will be way to problematic that way.

What are you trying to accomplish ? You can select a new plan from any of the currently available to you plans. If you want one of the "new activations only" plans..well.. then you need a new sim to start a new account with a different email address and you'd select a new cell number too.

Re: Cancelling a subscription before complete activation.

JJfour — Sun, 10 Mar 2024 17:57:33 GMT

Yes thats correct but now the cost is more than the new subscription is going to work out to.

Information on porting was very limited when I started the subscription process.

Re: Cancelling a subscription before complete activation.

Dunkman — Sun, 10 Mar 2024 18:02:03 GMT

@JJfour wrote:
I read that I could port my number, then found out after starting the process of a subscription that because it was a Public Mobile account with the number that it could not be ported.
I read that some providers where a problem porting but never Public Mobile to Public Mobile.
The only way is to port to another provider then port back to Public Mobile.
I dont know why that process but it will be way to problematic that way.

Most mobile companies won't let your port one number to another from the same company.

See what the Customer service agent says....