https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159299#M807948 <P>Hi!</P><P>My old phone (with an eSim) just died and I need to transfer my account and phone number to a new phone.&nbsp; I've purchased a physical Sim to use with this phone.&nbsp;&nbsp;</P><P>Is it possible to keep the same number?&nbsp;&nbsp;</P><P>How do I make the switch?</P><P>Thanks!</P><P>Rachel</P> Sun, 10 Mar 2024 15:54:15 GMT RachelFitz 2024-03-10T15:54:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159299#M807948 <P>Hi!</P><P>My old phone (with an eSim) just died and I need to transfer my account and phone number to a new phone.&nbsp; I've purchased a physical Sim to use with this phone.&nbsp;&nbsp;</P><P>Is it possible to keep the same number?&nbsp;&nbsp;</P><P>How do I make the switch?</P><P>Thanks!</P><P>Rachel</P> Sun, 10 Mar 2024 15:54:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159299#M807948 RachelFitz 2024-03-10T15:54:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159301#M807950 <P>Yes you can. Just login to your account and edit your sim card number.</P> Sun, 10 Mar 2024 15:55:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159301#M807950 DennyCrane 2024-03-10T15:55:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159303#M807952 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/320275">@RachelFitz</a>&nbsp;</P><P>EZ...just log in to your account and go to&nbsp; Profile...</P><P><span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="simmm.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/069088CC614C60C7BD70344B698B81F6/responsive_peak/images/image_not_found.png" alt="simmm.jpg" /></span></P> Sun, 10 Mar 2024 15:57:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159303#M807952 hairbag1 2024-03-10T15:57:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159322#M807960 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/320275">@RachelFitz</a>&nbsp;- Since you won't have access to My Account 2FA to phone number send it to your email in the 'Didn't get the code?' button below the six boxes to enter.</P><P>Send it to your email address.</P><P>Then go to My Account &gt; Profile &gt; Hit the crayon next to the SIM card number &amp; enter in the new card number.</P><P><STRONG>You Will Also Keep your existing phone number on the account.</STRONG></P> Sun, 10 Mar 2024 16:20:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159322#M807960 fixin 2024-03-10T16:20:03Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159684#M808155 <P>Thanks!&nbsp; Your instructions worked perfectly.</P><P>&nbsp;</P> Sun, 10 Mar 2024 20:51:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-died-transfer-eSim-to-physical-sim-on-new-phone/m-p/1159684#M808155 RachelFitz 2024-03-10T20:51:05Z