topic Re: transfer number issue in Get Support

transfer number issue

Claudiasilva — Sun, 10 Mar 2024 15:34:11 GMT

I transfered my number to Public mobile but I'm not able to get calls or text messages.

Making calls and texting from my phone is working.

Thanks,

Re: transfer number issue

hairbag1 — Sun, 10 Mar 2024 15:48:59 GMT

@Claudiasilva

did you leave old sim in phone until you received text requesting consent to port AND you replied YES.

added..if so, check the little envelop icon on top right side of the page...I sent you a number you can call to get your port completed.

Re: transfer number issue

CS_Agent — Sun, 10 Mar 2024 16:03:09 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.