Drop Calls

Jantwinz7399 — Sun, 10 Mar 2024 11:38:56 GMT

Has anyone experienced their phone drop calls randomly? I have reset my phone many times and it has not changed the issue.

Re: Drop Calls

HALIMACS — Sun, 10 Mar 2024 12:55:38 GMT

@Jantwinz7399

You might want to try your Public Mobile SIM card in another device to see if the problem persists.

If this issue does not happen in certain areas only, reach out to customer support and perhaps they can reprovision your account to prevent it from recurring.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Drop Calls

Dunkman — Sun, 10 Mar 2024 13:57:19 GMT

@Jantwinz7399

Which model phone do you have? Is it VoLTE enabled?

You may want to consider a network reset of phone. Note: this will erase any saved Wifi passwords.

topic Re: Drop Calls in Get Support

Drop Calls

Re: Drop Calls

Re: Drop Calls