topic Re: Will Public Mobile surprise us down the road? in Get Support

Will Public Mobile surprise us down the road?

JoyLuck — Sun, 10 Mar 2024 00:57:33 GMT

This is what I am hoping from Public Mobile. When all current customers saw the awesome BF deals that were only for new customer activations there were a lot of complaints here in the community about why not us too. Eventually, current customers did get to see some awesome deals for themselves. I am hoping that with the switch to a single point system we will see better plans and pricing for us to compensate for the lost loyalty and autopay rewards.

Re: Will Public Mobile surprise us down the road?

Dunkman — Sat, 09 Mar 2024 23:56:46 GMT

@JoyLuck

Hopefully, that would be the outcome. Offer cheaper plans to compensate for the loss of autopay and loyalty rewards.

With the forced migration to reward points, I would like to have seen Public mobile offer the present new activation only $24 and $29 plans to existing customers, but unfortunately, PM did not offer.

Re: Will Public Mobile surprise us down the road?

JoyLuck — Sun, 10 Mar 2024 00:14:41 GMT

@Dunkman

I wonder whether Public Mobile realizes how important it is for their current customers to get their brand out there. I was a Rogers customer on a $10 prepaid plan that gave me a very limited amount of air time. I just happened to be on Facebook and someone mentioned PM and said how good it was. I did some googling and was a PM customer within a week. Before that, I had never heard of PM and to this day when walking around town and in malls I see nothing about it. Each time I mention PM to someone I have to explain to them what it is all about.

Re: Will Public Mobile surprise us down the road?

softech — Sun, 10 Mar 2024 00:41:59 GMT

Some new features would be nice:

Wifi Calling, Full VoLTE (no shortlist), Fix the payment system..

Re: Will Public Mobile surprise us down the road?

fixin — Sun, 10 Mar 2024 02:31:34 GMT

I will hope that these come soon!

Wi-Fi Calling! It is much needed at one of the buildings that I go to that has 1 - 0 bars of service inside and 4 bars outside of the door. The building also has Cisco commercial Wi-Fi boosters.
VoLTE no whitelist anymore
5G Standalone toggle
See the autopay rewards come back as 2 points & that you can pay out with just 1 point for a $1 credit.
Fix the payment issue - Many people have had to buy payment vouchers because of this
Fix the app to make it resemble a lot more like the My Telus app.

They have to compensate us for our inconveniences, not with 240GB of data, but new features! The Public Mobile Reddit is flaring up with Wi-Fi calling rumours set for this summer. Somewhat confirmed by a CS_Agent with someone asking.

Re: Will Public Mobile surprise us down the road?

hairbag1 — Sun, 10 Mar 2024 04:11:46 GMT

@softech wrote:
Some new features would be nice:
Wifi Calling, Full VoLTE (no shortlist), Fix the payment system..

How many years has this been on everybody's wish-list !! Of all the processes involved in a PM acct...one would think payment systems would be rock-stable...but no bueno.

Re: Will Public Mobile surprise us down the road?

Medolf — Sun, 10 Mar 2024 04:44:17 GMT

Wi-Fi calling is definitely helpful for inadequate infrastructure.

Re: Will Public Mobile surprise us down the road?

phhawk — Sun, 10 Mar 2024 04:45:15 GMT

I wish some changes would happen too its a decent system cheaper plan for how loyal you are extra data and good ways the points i dont know but as long as it helps its ok

Re: Will Public Mobile surprise us down the road?

LTD2023 — Sat, 23 Mar 2024 19:58:41 GMT

@JoyLuck said: when walking around town and in malls I see nothing about it. Each time I mention PM to someone I have to explain to them what it is all about.

I wouldn't be surprised if Telus eventually gets rid of Public Mobile altogether. Have you noticed that Public Mobile isn't even mentioned at mobile shops? Other prepaid providers are.