topic Re: Why do I need to verify my identity? in Get Support

Why do I need to verify my identity?

Thisisbad — Sat, 09 Mar 2024 00:59:43 GMT

Log in with password and email and get prompted to enter a code that is text to a phone that no longer exist. I just want to freaking cancel the bill!

Re: Why do I need to verify my identity?

hTideGnow — Sat, 09 Mar 2024 01:04:02 GMT

HI @Thisisbad on that screen giving you the code, click Resend code and the click Send email so you can receive the code via email

if no send email option, then just ask PM agent to help to disable autopay and remove the card

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why do I need to verify my identity?

Thisisbad — Sun, 10 Mar 2024 01:41:40 GMT

None of the options have been effective.

When you click resend the options it gives are send text or send voice msg.

Robot is broken and doesnt do what's needed. How can I speak with a human at the company I pay 2 phone Bill's to?