topic Re: Phantom voicemail notifications in Get Support

Phantom voicemail notifications

Darkejon — Sat, 09 Mar 2024 16:04:59 GMT

Every time I get a phone call, i also get a phantom voicemail notification, but there is no message?
iOS 17.3.1

anyone else seen this? Is there a simple solution?

Re: Phantom voicemail notifications

Phil_Adelphus — Sat, 09 Mar 2024 16:10:09 GMT

@Darkejon It sounds like Apple's Live Voicemail. You can turn it off in settings. To see if anyone left a Live Voicemail message tap on the voicemail icon in the phone app.

Re: Phantom voicemail notifications

BKNS27 — Sat, 09 Mar 2024 16:34:00 GMT

@Darkejon

Adding you @Phil_Adelphus, update your phone to iOS 17.4.

Re: Phantom voicemail notifications

Darkejon — Sat, 09 Mar 2024 22:59:45 GMT

I frequently use live voicemail, so I don't want to turn that off ideally. If it is Live voicemail, then I'd rather live with this annoying bug and keep the feature.

It seems to me like it's the voicemail integration of Public mobile not working as intended on my device... Its like I get a notification that tells the voicemail there's a message three to be read, but there never is. Every time I answer a call I still get these notifications.

Re: Phantom voicemail notifications

Phil_Adelphus — Sat, 09 Mar 2024 23:42:42 GMT

@Darkejon Not that then. This Apple question that sounds similar talks about updating carrier settings but also asks if there is security software or a VPN on the phone

https://discussions.apple.com/thread/254566730

Re: Phantom voicemail notifications

Darkejon — Sun, 10 Mar 2024 02:53:17 GMT

That apple discussion thread is exactly my issue. No VPN or security software. I suspect it's a carrier update that is needed. My phone says "Public Mobile 58.0", so I guess I'll have to contact customer support and see if that is current? Thanks 🙂

Re: Phantom voicemail notifications

Phil_Adelphus — Sun, 10 Mar 2024 13:11:13 GMT

@Darkejon I just checked and my iPhone is also Public Mobile 58.0 and I'm not having that problem (I also have Live Voicemail enabled) but good idea to contact customer service anyway, you might also want to try Apple support if they can't help.