topic Re: Can't transfer Koodo number in Get Support

Can't transfer Koodo number

AnnetteOBrien — Sun, 10 Mar 2024 01:44:17 GMT

Gets stuck during activation. Help.

Re: Can't transfer Koodo number

Sansan — Sat, 09 Mar 2024 23:00:57 GMT

@AnnetteOBrien are transferring from a Koodo prepaid plan, you will need to select a new number and then send a private message to the below to complete the transfer to Public Mobile.

Postpaid continues as normal.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot doesn't work, then send an email to cs at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't transfer Koodo number

AnnetteOBrien — Sat, 09 Mar 2024 22:56:15 GMT

Koodo postpaid and I get a 404 error with the link in your reply.

Re: Can't transfer Koodo number

Sansan — Sat, 09 Mar 2024 22:58:17 GMT

Ok sorry use the bottom one it will work

Re: Can't transfer Koodo number

AnnetteOBrien — Sat, 09 Mar 2024 23:03:44 GMT

You mean this link https://widget.telus.tiia.ai/publicmobile/publicmobile.html or the send an email to the cs email?

I've done both and the link above doesn't work.

Re: Can't transfer Koodo number

Sansan — Sat, 09 Mar 2024 23:06:22 GMT

They both work. If you click on that link it opens into a chatbot. You u have to type your request and tell it what you want based on the options. If you don't want to use that 1, then you can use the bottom link to submit a private message to CS agent. That will take longer. I 've seen people waiting more than five hours for a reply.

Re: Can't transfer Koodo number

AnnetteOBrien — Sun, 10 Mar 2024 14:55:21 GMT

None of the 2 work and you can't call anyone. This is a joke if support isn't it? Keep getting Try Again literally for over 5 hours yesterday and then online support ends? What online support.

Anyone get their number transferred,this seems like a scam to me.

Re: Can't transfer Koodo number

Sansan — Sun, 10 Mar 2024 20:46:12 GMT

I'm sorry your having such difficulties. I don't know what/why there are not working for you. I have tried them and they both work.

Are you using the app? If so, uninstall and install again. If using browser, use another browser or another device. Clear cache first.

Did you send the private message? Once you click on the link, you just have to type your message and press send.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't transfer Koodo number

AnnetteOBrien — Sun, 10 Mar 2024 20:55:58 GMT

This is a complete joke of a cellular company. App or no app, reinstall, clear browser, try for now over 8 hours to try to get the transfer number to work.

Contacted Koodo and they said they're just waiting for Public mobile to send the port request which they can't get apparently or don't see in their Koodo system.

What kind of joke is this?who writes thelise type of useless chatbot programming which keeps up opening up a new chrome table because you keep getting error Try Again like hundred times in a row.

This is beyond the worst service I've ever received.

Re: Can't transfer Koodo number

hTideGnow — Sun, 10 Mar 2024 20:57:33 GMT

hi @AnnetteOBrien

one more step and you are done. Call the porting support team. Since it is from Koodo, they can take care of this after the call. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Can't transfer Koodo number

Sansan — Sun, 10 Mar 2024 21:04:17 GMT

If koodo is waiting for the port request, did you initially send one? When you do, keep the koodo sim card in your phone to get the port request to reply. Then wait at least another hour before you put in the PM SIM.

Call the number i sent you again and see what they say is the next steps.