topic Re: Problems in Get Support

Problems

Pike23 — Sat, 09 Mar 2024 21:45:06 GMT

I just got my Sim yesterday and signed in everything seemed fine. Today I have no service and can't log onto my account. Tried calling 611 and it says my account has been suspended, I have $0 balance in my account and need to add $ to my account. Not really sure why since I paid for the first month with my Sim purchase. Try to pay by credit card and says I need a pin which I have never been given. Not sure what else to do?

Re: Problems

HALIMACS — Sat, 09 Mar 2024 21:48:53 GMT

@Pike23

if you are unable to make a payment and do not want to purchase a Public Mobile payment voucher, which you can add by dialling 611, reach out to customer support to get things sorted out

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Problems

hTideGnow — Sat, 09 Mar 2024 21:49:39 GMT

hi @Pike23 this is weird. it happens in quite some ppl. Ask support agent to check Md please report back and tell us what agent says

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problems

Pike23 — Sat, 09 Mar 2024 22:53:46 GMT

Does it typically take a while for them to reply? Nothing yet.