topic Re: Number port from Bell did not work in Get Support

Number port from Bell did not work

LorraineField — Sat, 09 Mar 2024 20:52:24 GMT

I tried to port my number from Bell about 7 days ago. I can SMS and call other Public Mobile users but I am unable to send SMS or call people on Bell. Can someone please help with porting my number?

To make this more complicated, I am unable to sign into my account since the one time code never comes to my phone so I cannot confirm my account. I did send a message to CS_agent but have yet to get a reply.

Thank you

Lorraine

Re: Number port from Bell did not work

hTideGnow — Sat, 09 Mar 2024 20:47:33 GMT

hi @LorraineField can you receive inbound calls??

Sond like the number not ported yet. But check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox

Re: Number port from Bell did not work

LorraineField — Sat, 09 Mar 2024 20:49:33 GMT

Only from Public Mobile. If someone from Bell calls me it does not work

Re: Number port from Bell did not work

LorraineField — Sat, 09 Mar 2024 21:05:46 GMT

Is there a way to contact the porting group for support? The number provided in a private message indicates there is no transfer on record. Does that mean there is porting request in the Public Mobile system? Any suggestions would be welcome.

Re: Number port from Bell did not work

hTideGnow — Sat, 09 Mar 2024 21:10:52 GMT

hi @LorraineField no transfer on record means if is completed. I think yours is not a port problem but an account setup problem. Check with support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Number port from Bell did not work

LorraineField — Sat, 09 Mar 2024 21:22:45 GMT

I have submitted a ticket with the first link you provided. Hopefully the team will respond quickly and can get the service working properly. Thank you again for the support.

Re: Number port from Bell did not work

hTideGnow — Sat, 09 Mar 2024 21:23:44 GMT

hi @LorraineField they usually reply in 2 or 3 hours. Check the Community inbox for the reply. If not reply after 4 hours, message them again