https://productioncommunity.publicmobile.ca/t5/Get-Support/I-m-trapped-between-login-and-a-not-working-screen-please-help/m-p/1158799#M807695 <P>I think it is because I entered an IMEI number instead of my Koodo account number, but my subscription will not compete, I can log in, and then get instantly sent to an error page with a link to support chat, no way to change my information, please help!</P> Sat, 09 Mar 2024 21:04:50 GMT joejoepop 2024-03-09T21:04:50Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-m-trapped-between-login-and-a-not-working-screen-please-help/m-p/1158799#M807695 <P>I think it is because I entered an IMEI number instead of my Koodo account number, but my subscription will not compete, I can log in, and then get instantly sent to an error page with a link to support chat, no way to change my information, please help!</P> Sat, 09 Mar 2024 21:04:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-m-trapped-between-login-and-a-not-working-screen-please-help/m-p/1158799#M807695 joejoepop 2024-03-09T21:04:50Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-m-trapped-between-login-and-a-not-working-screen-please-help/m-p/1189746#M823545 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/392494">@joejoepop</a>&nbsp;</P><P>you got trouble with the account porting step during Subscription?</P><P>are you porting from Koodo Prepaid or Postpaid?&nbsp; If you have a Koodo Prepaid account, you need to get a new phone number first, then request porting with PM support AFTER the activation is completed</P> Sun, 28 Apr 2024 04:01:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-m-trapped-between-login-and-a-not-working-screen-please-help/m-p/1189746#M823545 softech 2024-04-28T04:01:31Z