topic Re: Subscription not activated in Get Support

Subscription not activated

Shann6 — Sat, 09 Mar 2024 20:47:13 GMT

I don’t know why my subscription is not activated and they already took the money, can someone help please

hTideGnow — Sat, 09 Mar 2024 20:52:14 GMT

hi @Shann6 do you have physical or eSIM with PM??

Support agent can confirm the activation, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Shann6 — Sat, 09 Mar 2024 21:20:39 GMT

eSim, thank you i just did I’m waiting for their response

hTideGnow — Sat, 09 Mar 2024 21:21:56 GMT

hi @Shann6 also check you phone Sim card manager, is there a PM sim card showing there??

Shann6 — Sat, 09 Mar 2024 21:25:51 GMT

No, nothing , i don’t get why isn’t activated.u mean to contact my previous phone company?