topic Re: Transferring number away from PM in Get Support

Transferring number away from PM

milric1 — Sat, 09 Mar 2024 19:42:50 GMT

Hello,

Is anyone else having problems with porting their phone number away from PM? I wasn't able to do it and need help.

Thank you,

Miles

Re: Transferring number away from PM

Sansan — Sat, 09 Mar 2024 19:45:18 GMT

What is the reasons why you were not able to transfer out?

You have to initiate the request from new provider.

Make sure public mobile account is active and paid. Then provide your public mobile account number on the other provider side, wait for text to confirm from public mobile. Reply and it should be done within 2-3 hours.

Re: Transferring number away from PM

ShawnC13 — Sat, 09 Mar 2024 19:45:48 GMT

Is your line still active as that is a requiement to be able to port it out

Re: Transferring number away from PM

Yummy — Sat, 09 Mar 2024 19:46:50 GMT

WHY you were not able to port out from PM?
What exactly did you do in order to accomplish that?

You have to initiate porting at another provider, keep PM SIM in your phone, reply Yes within 90 min.

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 19:47:57 GMT

@ShawnC13- My account is still active.

@Sansan- I never received the text message for authorizing the new provider to port over my phone number.

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 19:48:38 GMT

I did create a ticket as well, in case it needed that level of attention.

Re: Transferring number away from PM

Sansan — Sat, 09 Mar 2024 19:50:18 GMT

When did you attempt this? What was the error?

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 19:52:34 GMT

It was today at 11:00am and the error was non-matching address. I know on my bill it doesn't have my city.

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 19:55:56 GMT

It errored out because of a non-matching address error. I'm assuming PM needs to fix my address, so that my phone number will be port-able.

Re: Transferring number away from PM

Sansan — Sat, 09 Mar 2024 19:56:50 GMT

Got it, ok so they want to confirm the info.

Of you sign into My Account, under Profile the address should be there. If you click on the pencil, are you able to update or correct it?

if not, I guess wait for them to reply to your ticket. Could be a few more hours before you hear back from them.

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 19:58:57 GMT

The information there is correct but for some odd reason the information on my bill is wrong

Re: Transferring number away from PM

Sansan — Sat, 09 Mar 2024 20:01:12 GMT

Strange take a screenshot of it might have to show other provider if cs can't fix.

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 20:08:29 GMT

Sadly, there's a text you have to accept to have your phone number transferred from provider to provider. Since, I can't receive it, I can't transfer the number.

Re: Transferring number away from PM

Phil_Adelphus — Sat, 09 Mar 2024 20:12:26 GMT

@milric1 You need to have the PM sim still in the phone to get that text. Did you by chance remove it?

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 20:13:08 GMT

It's in my phone and I had it in the phone at the time. I've got it back in the phone, so that I could log into my PM account

Re: Transferring number away from PM

hTideGnow — Sat, 09 Mar 2024 20:13:18 GMT

hi @milric1 you can receive regular text from friends?? if you can , you will be able to recieve the porting authorization text from PM.

if you still cannot,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring number away from PM

Sansan — Sat, 09 Mar 2024 20:15:11 GMT

Correct for the address has to be updated first like you said

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 20:15:16 GMT

I get text messages without issue but there was an error regarding my address and PM wouldn't release my phone number - even though the addresses were identical. I created a ticket earlier and I'm waiting to hear back

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 21:05:26 GMT

How long does it normally take for a PM agent to message back? Just going for a rough idea.

Re: Transferring number away from PM

milric1 — Sat, 09 Mar 2024 21:50:54 GMT

@Sansan- are you aware of any phone number for Public Mobile, so I can simply talk with a person or is the only option to simply fill in a ticket and wait?