New Visa Debit not being accepted

AllyCurtis99 — Sat, 09 Mar 2024 17:17:43 GMT

Hey, I’m trying to put in my new Visa Debit but it says it can’t be processed to renew my subscription

Re: New Visa Debit not being accepted

softech — Sat, 09 Mar 2024 17:22:29 GMT

@AllyCurtis99 the update card process is glitchy

To update your credit card information, you can easily do so via My Account

Please login to My Account, go to Payment page, click Manage Subscription, and click Manage Payment Method, or use this direct link: https://myaccount.publicmobile.ca/en/account/payment/manage-card

If it does not work the first time and you don't need to make a payment urgently, wait 24 hours and try again. Also, please try using BOTH browser and Public Mobile App, some reported they have success after trying with the different method to access My Account.
When you test with browser, try using Incognito mode
When you test with app and if app was already installed, uninstall it first, clear the cache for your default browser on the phone, then reboot the phone and reinstall the app

Also, while PM is not sending name/address info to credit card for posting payment, it looks like they still have some kind of validation now when updating new credit card. So, make sure you have the correct address and postal code on your My Account's Profile and match those on your credit card. Also, check the name on your profile. If you have a very long name, maybe try shortening it with initials.

And, if you need to make payment urgently to resume service, you can get a voucher from SDM/London Drug/711/Shell and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later

If nothing works, best to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: New Visa Debit not being accepted

AllyCurtis99 — Sat, 09 Mar 2024 17:53:00 GMT

Thank you. Where do I change my address? I can’t find it on my profile. Also *611 is not working for me.

Re: New Visa Debit not being accepted

hairbag1 — Sat, 09 Mar 2024 18:05:08 GMT

@AllyCurtis99 wrote:
Thank you. Where do I change my address? I can’t find it on my profile. Also *611 is not working for me.

Log in to your account using a laptop. Once logged in, look down to see Profile ...look to the right for Account Info...click the little pencil beside your name and you'll see your address which you can then edit.

topic Re: New Visa Debit not being accepted in Get Support

New Visa Debit not being accepted

Re: New Visa Debit not being accepted

Re: New Visa Debit not being accepted

Re: New Visa Debit not being accepted