topic Re: ANyone else keep getting 404 error and cannot get to a live agent support? in Get Support

ANyone else keep getting 404 error and cannot get to a live agent support?

frazman47 — Sat, 09 Mar 2024 16:01:06 GMT

I purchased 3 plans last Sunday and have yet to receive our Sim cards. This site will not let me caht with a live agent. It keeps giving me an error on the PC and only a blank screen on my iPhone. What is up? I'm worrying I made a bad choice switching from TELUS.

Re: ANyone else keep getting 404 error and cannot get to a live agent support?

Phil_Adelphus — Sat, 09 Mar 2024 16:07:55 GMT

@frazman47 When the chatbot is being temperamental you can send a private message to customer service instead using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope.

Delivery of sim cards from PM can be slow, from a few days to 3 weeks or so. The agent may suggest you buy them at a corporate Telus/Koodo store if you don't want to wait. Mine only took a week.

Re: ANyone else keep getting 404 error and cannot get to a live agent support?

softech — Sat, 09 Mar 2024 16:15:23 GMT

@frazman47

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 5 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here (this link is different from the Chatbot link you were using)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: ANyone else keep getting 404 error and cannot get to a live agent support?

frazman47 — Sat, 09 Mar 2024 16:19:29 GMT

I wish I had know this . I do have my other provider until the 17th, but need these cards soon.