topic Re: Not able to make and receive call in Get Support

Not able to make and receive call

KunalKumar — Sat, 09 Mar 2024 15:23:17 GMT

@CS_Agent

My plan renewal date is today and not able to make and receive call today .

Re: Not able to make and receive call

Yummy — Sat, 09 Mar 2024 15:26:56 GMT

Can you log in to your account and confirm status is Active?

Re: Not able to make and receive call

fixin — Sat, 09 Mar 2024 15:26:58 GMT

@KunalKumar - Did you try to reset your network settings? Try rebooting your phone. See if it works, if not, ask CS_Agent about the issue with the link below:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Not able to make and receive call

softech — Sat, 09 Mar 2024 15:27:59 GMT

@KunalKumar does data work??

did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

if nothing helps, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Not able to make and receive call

KunalKumar — Sat, 09 Mar 2024 15:38:05 GMT

Portal is showing as green subscribed status .

Re: Not able to make and receive call

KunalKumar — Sat, 09 Mar 2024 15:40:05 GMT

Yes I tried by resetting the network. Activation of plane mode and even restart 2 times. But still not able to make and receive call 😔

Re: Not able to make and receive call

KunalKumar — Sat, 09 Mar 2024 15:40:32 GMT

Yes start is active green and subscribed

Re: Not able to make and receive call

softech — Sat, 09 Mar 2024 15:42:53 GMT

@KunalKumar first try the sim in another phone if possible (if you have physical sim and have another phone around)

I also, test the phone with 3G mode as said above and test in different area, in case local Network problem

last, open ticket as advised above

BTW, what city you are at??