topic Can't even get through the Activation process without Error Page in Get Support

Can't even get through the Activation process without Error Page

JDChruszcz — Sat, 09 Mar 2024 14:10:14 GMT

I decided to move my whole family to Public after we closed a corporate account that we had at Bell. I purchased 4 SIM cards at a Telus store and set up an EverSafe account. I have actually set it up under two different email accounts with different passwords but can't get either to work using my laptop or through the App that I downloaded to an iPhone. The system recognizes my EverSafe ID, but the farthest I have been able to get is the "Complete Activation" selection and then I get directed to an error page that says ;

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

I have no clue what I've done wrong but this has been about 24 hours I continually get the same message, so I don't think it's me. Anyone have any ideas how to get this process moving?

Re: Can't even get through the Activation process without Error Page

Dunkman — Sat, 09 Mar 2024 14:18:10 GMT

@JDChruszcz

First make sure that you were not charged even though activation failed. '

Did you try to port your number? Or activate a new number?

If you were charged, try to insert your SIM card in the phone.

Remember that each account/phone number needs its own email address.

If not charged, try again. The website is finicky. Try to clear cache, incognito mode or a different web browser. can even try a different device.

Re: Can't even get through the Activation process without Error Page

JDChruszcz — Sat, 09 Mar 2024 14:27:49 GMT

Can't even get that far. I go to Login and enter my username and PW and the first page that pops up has two choices, "Go to Login Page" or "Resume Activation" The former takes me back to the Login page I was just at the latter to the Error page. Have not put a SIM in a phone yet or even gotten as far as to be asked if I am porting a number or need a new one. Can I not put multiple numbers under one account? haven't seen that anywhere to this point

Re: Can't even get through the Activation process without Error Page

Dunkman — Sat, 09 Mar 2024 14:48:48 GMT

@JDChruszcz

Website has caching issues and finicky. Might want to try a different web browser or incognito mode.

No, you can't put multiple numbers under one account. Each number needs its own account/separate email login.

Re: Can't even get through the Activation process without Error Page

Martes — Sat, 09 Mar 2024 18:54:42 GMT

I encounter same issue

Re: Can't even get through the Activation process without Error Page

DinuC — Sun, 24 Mar 2024 01:50:00 GMT

I have the same issue, tried different browsers, cleared cache - nothing works, please advise