topic Re: I can't send or receive pictures when texting. in Get Support

I can't send or receive pictures when texting.

Hammy2 — Sat, 09 Mar 2024 01:17:28 GMT

Hi, as of about 3 days ago I can no longer send or receive images when I text. Normal texting works fine.

First time ever having problems.

Phone is an older phone - Samsung Core SM-G386W

I have the $25 a month unlimited voice and international text plan.

My plan shows I have lots of data available (though I don't think that matters).

I have tried restarting the phone. Left it off overnight. No change.

Any thoughts on how I can get this working again?

Thanks in advance.

🙂

Re: I can't send or receive pictures when texting.

softech — Sat, 09 Mar 2024 01:20:24 GMT

@Hammy2

your phone was released on 2014 and very likely affected by this announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

you can try this: click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri

Re: I can't send or receive pictures when texting.

BKNS27 — Sat, 09 Mar 2024 01:20:56 GMT

@Hammy2

The MMS issue is related to the PM announcement about MMS. The solutions are as per announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Re: I can't send or receive pictures when texting.

Hammy2 — Sat, 09 Mar 2024 01:37:36 GMT

Thanks for the prompt reply.

I can't seem to find where to reset this. Tried googling it but no luck. Any thoughts?

Re: I can't send or receive pictures when texting.

Hammy2 — Sat, 09 Mar 2024 01:47:22 GMT

Hammy2

Great Neighbour / Super Voisin

In response to softech

7m ago

Thanks for the prompt reply.

I can't seem to find where to reset this. Tried googling it but no luck. Any thoughts?

Re: I can't send or receive pictures when texting.

Phil_Adelphus — Sat, 09 Mar 2024 11:03:44 GMT

@Hammy2 There is usually a search function in Settings. Just enter APN in the search box. If you're looking for reset settings then type in reset. Whatever you do don't select factory reset or it will wipe the phone!

Re: I can't send or receive pictures when texting.

Hammy2 — Sat, 09 Mar 2024 14:01:15 GMT

Thanks Phil_Adelphus, I had tried that. Searching APN returns "No Results Found".

Re: I can't send or receive pictures when texting.

Phil_Adelphus — Sat, 09 Mar 2024 14:22:02 GMT

@Hammy2 Under Mobile Networks look for Access Point Names. That's the APN.

Re: I can't send or receive pictures when texting.

MjO1628 — Sun, 10 Mar 2024 02:32:51 GMT

i have had no luck with these settings

Re: I can't send or receive pictures when texting.

softech — Sun, 10 Mar 2024 02:36:09 GMT

@Hammy2
Slide your finger down the display starting from the top edge of your phone. Press the settings icon.
Press More networks.
Press Mobile networks.
Press Access Point Names.

delete that current PM APN and add new

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: I can't send or receive pictures when texting.

softech — Sun, 10 Mar 2024 02:36:34 GMT

@MjO1628

what phone do you have

try to delete, add new APN, SAVE , and reboot and test