topic Re: Data reward in Get Support

Data reward

Sirscanalot — Sat, 09 Mar 2024 05:35:41 GMT

Just checking to see why I might not have received my 30 gig data bonus reward offer?

My partner got a text today about that but I didn't and we are on the same account.

Let me know as soon as you can.

Thanks

Re: Data reward

fixin — Sat, 09 Mar 2024 03:29:12 GMT

@Sirscanalot - Public Mobile has separate accounts, but did you activate after January 25th 2022 but not your partner?

Bonus gigs are currently for the people transitioning to Public Points from the old rewards (Legacy) system.

If you didn't receive a SMS about it, contact a CS_Agent:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Re: Data reward

Sansan — Sat, 09 Mar 2024 03:48:24 GMT

The announcement says that emails for those on the Rewards Program prior to January 2022 will receive an email with a special thank you by March 8 with the details. Bonus data to be applied to account my March 31.

I myself have not received any email yet. Are you sure you qualify for the offer?

I messaged them today and asked about the email and was told they are still in the process of sending out the communication and can take several more weeks. 🙃 not what the announcement said.