topic Re: Subscription not activated while transferring a number in Get Support

Subscription not activated while transferring a number

RogerAguiar — Sat, 09 Mar 2024 03:33:25 GMT

I started the activation of my public mobile simcard and opted to transfer my number from Koodo.

I have got a message "Subscription not activated", and since then I am trying to get help from the chat but it does not offer any real help.

The activation screen had two steps and it said it could take up to 2 minutes:

1. Activation

2. Transfer

It seems the first step was not completed successfully. I do not know if the transfer process was initiated or not to contact Koodo eventually. How can it be resolved?

Re: Subscription not activated while transferring a number

hTideGnow — Sat, 09 Mar 2024 03:35:41 GMT

HI @RogerAguiar

this look like an activation problem. Please ask support to check.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated while transferring a number

RogerAguiar — Sat, 09 Mar 2024 03:37:40 GMT

Thanks, I have sent a direct message following the link above. Waiting for support!