topic subscription not activated in Get Support

subscription not activated

shubz — Sat, 09 Mar 2024 05:47:23 GMT

Just signed up for a new plan. Choose the esim and number port from Koodo. Now my account just says subscription not activated and to contact customer service. The credit card charge was posted successfully. Need help please

Re: subscription not activated

hTideGnow — Sat, 09 Mar 2024 02:41:40 GMT

hi @shubz

did you try to activate esim? if you do, check the sim manager, is the PM esim there?

or you can ask support agent to check the account activation

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: subscription not activated

shubz — Sat, 09 Mar 2024 02:52:26 GMT

Yes I did choose the esim option, although I'm using a physical SIM with Koodo but would like to switch to esim on my pixel 5. I don't see any public mobile esim in my esim settings. I sent a direct message since the ticketing portal isn't loading for me .