topic Re: stuck porting number from koodo in Get Support

stuck porting number from koodo

petelliott — Sat, 09 Mar 2024 02:13:59 GMT

Hi,

I was trying to port my number from koodo with the app. my account is now stuck on subscription not activated, and when i try to resume activation on the website it gives me an error page. I never received an SMS, and activation failed in under 5 minutes.

Can I get support to activate my account manually?

Re: stuck porting number from koodo

hTideGnow — Sat, 09 Mar 2024 02:15:27 GMT

hi @petelliott it is not just porting , you have an account problem. Check with support agent and they can help both problems.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: stuck porting number from koodo

Sansan — Sat, 09 Mar 2024 02:25:03 GMT

@petelliott You will need to re-initiate the porting process. I will send you the phone number via private messages. Check your inbox, click your avatar then click messages.

Ensure to leave old sim in phone to get text. Use account number.

Might also have to engage support for assistance also.