topic Re: Wrong subscription selected in Get Support

Wrong subscription selected

TerryEG — Sat, 09 Mar 2024 01:57:12 GMT

I selected the wrong subscription earlier this evening. I need to upgrade it. How do I do this.

hTideGnow — Sat, 09 Mar 2024 01:59:22 GMT

was that new activation? don't try to change it, you will either change now and waste more money or you have to schedule the change for next cycle

best, if you just activate this month, you can try to ask agent to help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

TerryEG — Sat, 09 Mar 2024 02:10:46 GMT

Yes it was a new subscription. I just did it a couple hours ago. I did just send a pm to CS_Agent. I’ll see what the response is.

TerryEG — Sat, 16 Mar 2024 12:05:44 GMT

All fixed. I just registered for the plan I want at the renewal next month.