topic Re: Data charges in Get Support

Data charges

Larry6 — Fri, 08 Mar 2024 19:20:40 GMT

I am being charged for data and I do not know how those charges arise, for example, I was charged for data at 12:30 AM and I am almost certain that I did not use the phone at that tim

Re: Data charges

will13am — Fri, 08 Mar 2024 19:22:14 GMT

@Larry6 , the usage posted for data is done in batches twice a day. The timestamp shown for each batch is not representative of actual time in which data was consumed.

Re: Data charges

Handy1 — Fri, 08 Mar 2024 19:23:19 GMT

@Larry6 You can only use the data you already paid for PM is pre paid so you never get a surprise bill . Also note PM updates its data usage 2x a day so when you see a time stamp in the middle of the night it’s just PM updating the prior 12 hours day usage you used being updated

Re: Data charges

Larry6 — Fri, 08 Mar 2024 19:26:39 GMT

The charges were at 12:51 AM on March 7 2024 and were for 3.95 MB of data

Re: Data charges

Larry6 — Fri, 08 Mar 2024 19:33:48 GMT

Can you give me examples of usage that might incur data charges, so that I will know what to avoid if I wish to lower my data usage

Re: Data charges

DDM69 — Fri, 08 Mar 2024 19:36:14 GMT

You have not been charged. There are no extra charges with Public Mobile.

Re: Data charges

computergeek541 — Fri, 08 Mar 2024 19:42:42 GMT

@Larry6 wrote:
Can you give me examples of usage that might incur data charges, so that I will know what to avoid if I wish to lower my data usage

The only way to avoid all data usage is to turn the data off on your device. Anthing that use an internet connection can use mobile data. This includes e-mail, web browsing, streaming video and audio, and any app that you have running in the background that uses the internet (which you might not even be aware of).

Re: Data charges

Larry6 — Fri, 08 Mar 2024 19:53:47 GMT

Good answer, thanks Mr computergeek541!

Re: Data charges

hTideGnow — Fri, 08 Mar 2024 19:55:04 GMT

@Larry6 wrote:
Good answer, thanks Mr computergeek541!

HI @Larry6

then award him the solution LoL