topic Re: new 150 day data in Get Support

new 150 day data

Aggie2 — Fri, 08 Mar 2024 18:54:32 GMT

Hello!

I have add-ons for data that I paid for. Do I have to burn through those before being able to touch the 150-day one I just received? Is there some way to be able to burn that one first??

And is there any way to talk to a Public Mobile human to get answers?

Re: new 150 day data

DDM69 — Fri, 08 Mar 2024 18:56:27 GMT

I don't even want the extra data. How about a credit or something else. 😎

Re: new 150 day data

hTideGnow — Fri, 08 Mar 2024 18:56:59 GMT

hi @Aggie2

PM support is all online, you have to open ticket with them

for the 150 days bonus, you need to use up your current cycle data before the 150 days addon will start

Re: new 150 day data

Brianna182 — Fri, 08 Mar 2024 18:57:06 GMT

I do believe you need to use your add on first, but you can talk to customer service by opening a ticket with the chat bot in the lower right corner

Re: new 150 day data

DDM69 — Fri, 08 Mar 2024 18:58:57 GMT

I don’t even want the bonus data!

Re: new 150 day data

Aggie2 — Fri, 08 Mar 2024 19:00:05 GMT

@DDM69 yeah, I'd prefer to keep the old rewards system but that's a whole other thread lol

Re: new 150 day data

Aggie2 — Fri, 08 Mar 2024 19:00:51 GMT

@hTideGnow that blows, lol. K thanks

Re: new 150 day data

DennyCrane — Fri, 08 Mar 2024 20:21:25 GMT

You'd want to burn through the paid add-on's first anyway, as those expire in 30 days whereas the bonus data is good for 150 days.

The issue is with those that have no expiry date add-on's, as I'm told it's a first in/first out thing, which is unfortunate.

Unless you bought those add-on's a year or more ago, before they started expiring?